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CustomerGauge enters Australian market with Genroe partnership
Today, a new alliance between loyalty specialist Genroe and Directness brings CustomerGauge to Australia and New Zealand. Genroe and Directness Partnership Announcement. CustomerGauge are pleased to...
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CustomerGauge User Event, Amsterdam, 2 November 2011
On Wednesday 2 November the 2011 CustomerGauge User Event will be held in central Amsterdam, Netherlands. We are looking forward to welcoming all CustomerGauge users to a packed one-day event – it...
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Case Study: The Welcoming Host – How SingleHop Implemented their Net Promoter...
Some months ago Singlehop, leading US-based hosting company ramped up its customer focus by implementing Net Promoter® Score (NPS) with the help of CustomerGauge. SingleHop case study - download PDF...
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Case Study – Dörken MKS Systems: How a technically focused business started a...
Dörken MKS Systems produces and configures surface protection for the automotive, wind, construction and aviation industries under the brand name DELTA-MKS®, and in 2011 started a Net Promoter® project...
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Case Study: Melitta: How the inventor of the coffee filter is delivering a...
Melitta is the 100 year old Minden, Germany based manufacturer of branded products. Founded by housewife Melitta Bentz, inventor of the paper coffee filter, its main activities are production and...
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Case Study: nib health funds: Checking Up On Customer Loyalty with Genroe and...
nib health insurance is one of Australia’s fastest growing health funds, providing health cover to more than 850,000 people nationwide. Established in 1952, the Hunter-based company has achieved...
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CustomerGauge User Event, Amsterdam, 16 October 2012
On Tuesday 16 October the annual CustomerGauge User Event will be held in central Amsterdam, Netherlands. We are looking forward to welcoming all CustomerGauge users to a packed one-day event – it...
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Case Study: Benefits for the bottom line and beyond at Wolters Kluwer Asia...
Wolters Kluwer Asia Pacific Net Promoter Case Study Over the past few years, Net Promoter® has become widely adopted by organisations worldwide, and quite rightly, much has been written of the...
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New feature: Panning for golden NPS nuggets with Real-time Dashboard Filters
Be a miner, not a mountain climber Rather than spend time climbing over mountains of data, customer experience professionals want to get to quickly pan for their valuable Net Promoter® information in a...
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CustomerGauge Keynote at eCommerce Expo, London Oct 20
CustomerGauge will be showcased in a collaboration with Philips at the Keynote Theatre at eCommerce Expo, 20 Oct 2010, London. In the presentation “How to Build a Customer Retention Robot”, Serge...
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